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COVID Return To Work Guidance for Employers, Employees and Customer Support

Phase I Suggested Guidelines:

Accommodations

  1. Public Areas: Pools will be closed until the Governor lifts his order closing them. See link for the THLA guidance.
  2. Dining areas will be closed or open only to the percentage that the State Guidelines allow.
  3. Gyms or work out areas to remain closed until the Governor lifts his order closing them. See link for the THLA guidance
  4. Front Desk/ Check-in area is set up to allow social distancing or protected by a plexiglass or other barrier
  5. Disinfect all key cards/keys before giving to guest and at check-out. Can wipe down or use a container with disinfectant to soak them.
  6. Attempt to rotate use of rooms; separate occupied rooms
  7. Encourage longer stays
  8. Limited meal service (according to State Guidelines) and no bar service allowed in the bar area (to go or room service drinks allowed). Pre-packaged breakfast items okay
  9. Request guests to bring their own hand sanitizer, disinfectant and wipes. Our community has very limited supply. 
  10. Suggest the guest utilize delivery options from local stores and restaurants.
  11. Have wipes available to guests to wipe their credit card before handing to the front desk. Front desk staff will use gloves when handling credit cards
  12. Suggest all employees wear masks when working
  13. Follow all CDC and State Guidelines for disinfecting all public areas and guestrooms. Train all housekeepers in the correct cleaning and disinfecting procedures.
  14. Fog guest rooms with disinfectant before entering to clean
  15. Post signage on encouraging the use of stairs and discouraging use of the elevators. Also state on signage the elevators should only be used by either one person or one family at a time.
Reference links: 

https://texaslodging.com/governor-order-covid19/

https://www.whitehouse.gov/openingamerica/

https://gov.texas.gov/uploads/files/organization/opentexas/OpenTexas-Report.pdf

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

https://thepointsguy.com/news/how-to-ward-off-coronavirus-in-your-hotel-room/

https://www.ahla.com/sites/default/files/ahla_-_webinar_follow_up_questions_and_answers_indexed_0.pdf

https://www.fisherphillips.com/post-pandemic-faqs

https://www.hospitalitynet.org/opinion/4097377.html

RV Parks

  1. The Front Desk/ Check-in area is set up to allow social distancing or protected by a plexiglass or other barrier. Greeting guests outside of the office and providing as little to no personal contact with guests is suggested. Utilizing online payments and sending paid receipts, bills and rules/regulations as much as possible or issuing paper forms via a plastic zip lock type of container for safety. Have wipes available to guests to wipe their credit card before handing to the front desk. Front desk staff will use gloves when handling credit cards if online payment is not available.  Have all employees wear masks when at work and have the proper 6ft. social distancing from each other.

  2. Site rentals are at the discretion of the park owner and limited to the amount of people allowed at each site during each Phase of opening. (most RV rentals are 2 people, maximum of 6)

  3. Encourage longer stays. Maybe limit or not allow daily rentals until quarantining is no longer needed. Offer weekly or monthly only. 

  4. Occupancy voluntarily limited to ____ % of available rooms if RV park has cabins or other rentals. Rotate use of rooms; separate occupied rooms. Fog guest rooms before entering to clean  

  5. Give each guest at check-in a printed list or via email of any activities that are currently not allowed due to Aransas County, City of Rockport or the Town of Fulton orders. Also include on this list a suggestion that the guest utilize delivery options from local stores and restaurants. 

  6. Public spaces such as pools are closed. Pools will be closed until the Governor lifts his order closing them. See link attached for the THLA guidance. 

  7. Rec room recreational games are closed. Rec rooms can be used provided if there is social distancing and owners/managers are maintaining procedures to sanitize and monitor guest activities. For larger parks limit use of public restrooms, shower houses and laundry facilities to key buildings or closed  if they can not be monitored and maintained procedures to be sanitized between use. 

  8. No meal pot lucks or get-togethers in Rec Room or areas that are used for recreational use. 

  9.  Request guests to bring their own hand sanitizer, disinfectant and wipes to use around the park. 

  10.  Follow all CDC guidelines for disinfecting all public areas and guestrooms. Train all housekeepers and personnel in the correct procedures. Fog rooms/cabins before entering to clean.

Services

For the general protection of your customers and or employees.

  • Masks/Gloves:  the continued use of facemasks and gloves while providing services inside the home to make your customer feel at ease.
  • Employees are encouraged to keep a 6’ distance, from each other and customers, at all possible times.  
  • Consider employee temperature checks upon arrival to work. If an employee experiences symptoms related to the virus they should go home immediately and not return until they are fever/symptom free for 72 hours.
  • Follow all CDC guidelines for disinfecting all public areas within your business such as;
  • phones, countertops, door handles, light switches, work stations, chair arm rests, breakrooms and bathrooms.
  • High touch areas, including work trucks and tools, should be wiped down between use and as frequently as possible.
Lobby and Storefront Openings.
  • Most businesses within the Service Sector will continue to keep their lobbies closed to walk in traffic.
  • Should a customer need to enter the building, they are restricted to a small area/space which will be cleaned/disinfected between visits.  These visits should be by appointment only in order to avoid overcrowding.  Deliveries excluded.
Handling of payments while avoiding customer contact.
  • Cash payments are discouraged.  Customers are encouraged to pay with credit or debit cards.  
  • Checks for services rendered should be accepted via mail.

Healthcare

Non-urgent healthcare providers to open phased opening safely
  1. Require face masks  
  2. Screening
  3. Prepare for workplace sanitizing throughout the day after patients
  4. Consider removing toys, reading material or other objects in waiting areas and common use spaces
  5. Space chairs in waiting area or have clients wait in their car  
  6. Post required compliance for hand washing and sanitizing and other DSHS/CDC recommendation posters
  7. Only open if you can procure proper PPE from normal supply companies
  8. Continue to offer tele-health  
  9. Provide patients with information on how to self quarantine at home and important phone numbers if needed (Refer to Stop Notice provided 3/20/20)
  10. Use EPA registered disinfectants

Retailers

Restaurants

Churches

Local Attractions

List here of local attractions open, closed and their hours of operation.

Real Estate and Non-Hotel Long and Short Term Rentals

  1. Realtors and Property Managers continue to work as much as possible with electronic media and continue practicing social distancing when showing property or managing long term rentals.  They should wear masks and ask their clients to wear masks when personal showing is necessary.  Offices may now be reopened if previously closed.   Keys to be sanitized before and after showings.  Door knobs and hard surfaces to be sanitized if touched.
  2. Management office check in and out space set up to allow social distancing.  Furniture removed or spaced away from other pieces.  Plexiglass cough barriers installed between clients and employees.  Key/card disinfectant system allowing disinfecting before keys/cards are given to client and when returned.  Employees wear gloves in addition to masks.
  3. In multi room structures, to the extent possible rent non adjacent rooms.   Disinfect rooms between occupancy.  Leaving a room vacant for 24 hours and then cleaning after a guest vacates the premises is useful if occupancy load allows.  
  4.  If the facility has food service on site, limit numbers to either 25% or 50% depending on virus number in the county.   If 5 or more, then 25%.  If less than 5, then 50%.   Bagged food for consumption off site is good.  If a pool is on site, it is still closed until further notice.  Bars are closed.  
  5. Limit groups to 10 in large spaces where the 6 ft space rule can be adhered to.  
  6. Request guests before arrival to bring their own hand sanitizers, disinfectants, and wipes and as much food and personal items as they can to minimize time needed in local retail establishments.  Suggest guests use curbside services available at local restaurants.
  7. Provide guests with a list of attractions open and what restrictions exist, if any, and which ones are closed.   Also provide a page showing orders from both Cities and Aransas County.   
  8. Have all employees wear masks when at work and all guests wear masks when not in their rooms.
  9. Follow all CDC guidelines for disinfecting all interior public areas and guests rooms.  Train housekeepers in the correct methods and procedures to disinfect all public and private spaces.
  10. Fog guest rooms before entering to clean.
  11. Check legal virus risks with your lawyer and follow his/her instructions to minimize risk.  

Venues & Nonprofits

  • Follow guidelines in the Governor's Open Texas Plan on pages 35 for Museums and Libraries.
  • Masks and Gloves: Emplotees are encourage to use Masks and Gloves.
  • Continue Social Distancing: Employees and costumers are encouraged to keep a 6' distance from each other.
  • Hand Sanitizier: Encourage customers to use hand sanitizer upon arrival to the facility. Have sanitizer placed and the entrance of the facilty.
  • Temperature Checks: Consider employee temperature checks upon arrrival to work. If an employee experiences symptons as related to  the virus they should go home.
  • Hygiene Personal and Facility: Follow all CDC Guidelines for disinfecting all public areas within your facilities, hand washing and sanitizeing.
  • Logs: Maintain logs for temperature checks and facility hygiene.
  • Point of Sale: Discourage cash/check payments. Costumers are encouraged to pay with credit or debit cards with no touch system.
  • Signage: Post signs at front doors and restrooms regarding CDC guidelines and Open Texas guidelines for Phase I.

 

Resources for Venues and Non profits: